Last updated: September 2026

1. Introduction

This Privacy Policy explains how City Service Solutions ("we", "us", "our") collects, uses, and protects the information you share with us through this website, primarily when you submit a service request or contact form.

2. Information We Collect

When you fill in our service request form, we collect the details you provide, which may include:

• Your name
• Phone number
• City and area/pincode
• Appliance type
• Description of the problem
• Preferred contact time

We do not ask for payment card details, bank details, or other sensitive financial information through this website.

3. How We Use Your Information

Information submitted through the form is used to:

• Contact you to discuss your service request
• Schedule and coordinate a technician visit
• Respond to enquiries sent through the contact form

We do not sell your personal information to third parties.

4. How Information Is Shared

Submitted form details are sent to our internal team by email so we can follow up with you. We may use a third-party email delivery service to send this notification; that provider processes the message only to deliver it and does not use your data for its own purposes.

5. Data Retention

We retain service request information for as long as reasonably necessary to complete the service and for basic record-keeping. If you would like your information removed, contact us using the details on our Contact Us page.

6. Cookies and Tracking

This website does not currently run third-party advertising trackers. If analytics tools are added in the future, this policy will be updated to reflect what is collected.

7. Your Choices

You can choose not to submit the form and instead contact us by phone or email if you prefer not to share certain details in writing.

8. Contact Us

For privacy-related questions, reach us via the details on our Contact Us page.