Last updated: September 2026

Refund Policy

1. No Online Payments on This Website

This website is used to submit a service request; it does not process online payments. Any charges for a repair or maintenance visit are handled directly between you and our team, after the technician has inspected the appliance and the service scope has been agreed.

2. Requesting a Refund

If you have a concern about a charge for a completed service visit, contact our support team as soon as possible with your details and the nature of the concern. Each case is reviewed individually, based on what was agreed for that visit and the work carried out.

3. What We Don't Promise

We do not guarantee an automatic or fixed-percentage refund for every situation, and we don't promote same-day or unconditional refund guarantees on this website, as outcomes depend on the specifics of each service visit.

4. How to Reach Us

For refund-related questions, please use the details on our Contact Us page.

Cancellation Policy

1. Cancelling a Service Request

If you'd like to cancel a submitted service request or a scheduled technician visit, contact our team as soon as possible using the phone number or email on our Contact Us page. Cancelling before the technician is dispatched is generally the most straightforward.

2. Rescheduling

If your originally requested time no longer works, let us know and we'll do our best to arrange a new time that suits you.

3. Cancelling After a Visit Has Started

If a technician has already travelled to your location or begun an inspection, any applicable visit or inspection charges will be discussed with you directly, as these may not be covered by a later cancellation.

4. No Cancellation Fee for Enquiries

Simply submitting the form on this website does not commit you to a paid service — it is a request for us to get in touch. You are free to decide not to proceed after speaking with our team.

5. Contact

For cancellations or rescheduling, please reach us via the details on our Contact Us page.